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Wyevale Garden Centres

Wyevale Garden Centres

Doesn’t Recommend Negative Outlook No opinion of CEO I have been working at Wyevale Garden Centres part-time (More than 5 years) Pros Discount and front line staff.Good job when the suns out. Cons Oh so so many con's. I.T systems and department are an absolute joke, they literally need to rip out the whole kit and caboodle and replace it all. The stock pc is always breaking down, the tills are shocking and no contactless payment! Very much a case of you get nothing if your face dont fit, Someone gets a “Joycard” (jokecard) for offering great service once, where as the mug who does it all the time gets jack! They will push you to you physical limit and its still not enough. Thr GCM's are arrogant and rude and very much treat you like a number. Used to love my job but it's getting increasingly hard to keep my cool and not walk out. Advice to Management Stop the pointless penny prices changes , its time consuming and a total waste of manpower. Make sure that GCM and shop managers actually reward ALL the staff for their hard work not just their friends. Sort out the IT dept the are frankly inept and an embarrassment to such a large company. Share on Facebook Share on Twitter Share on WhatsApp Share via Email Copy Link Link Copied! Flag as Inappropriate Flag as Inappropriate Helpful Wyevale Garden Centres Response seconds ago Edit • Delete Wyevale Garden Centres 2017-04-14 11:39 PDT
wyevale garden centres 1

Wyevale Garden Centres

Pros Discount and front line staff.Good job when the suns out. Cons Oh so so many con's. I.T systems and department are an absolute joke, they literally need to rip out the whole kit and caboodle and replace it all. The stock pc is always breaking down, the tills are shocking and no contactless payment! Very much a case of you get nothing if your face dont fit, Someone gets a “Joycard” (jokecard) for offering great service once, where as the mug who does it all the time gets jack! They will push you to you physical limit and its still not enough. Thr GCM's are arrogant and rude and very much treat you like a number. Used to love my job but it's getting increasingly hard to keep my cool and not walk out. Advice to Management Stop the pointless penny prices changes , its time consuming and a total waste of manpower. Make sure that GCM and shop managers actually reward ALL the staff for their hard work not just their friends. Sort out the IT dept the are frankly inept and an embarrassment to such a large company. Share on Facebook Share on Twitter Share on WhatsApp Share via Email Copy Link Link Copied! Flag as Inappropriate Flag as Inappropriate Helpful Wyevale Garden Centres Response seconds ago Edit • Delete Wyevale Garden Centres 2017-04-14 11:39 PDT
wyevale garden centres 2

Wyevale Garden Centres

Transforming strategy As part of its strategic review of the business post-acquisition, Terra Firma carried out a detailed site-by-site analysis which highlighted operational inefficiencies and the need for a more co-ordinated approach across the estate. WGC has focused on developing income streams that both enhance the customer experience and are less weather dependent, particularly by devoting more space to concession partners and restaurants. The customer experience and store format is being improved in order to provide a better and broader offering which appeals to both ‘leisure’ and traditional ‘gardening’ customers. The business was rebranded to leverage the historic Wyevale name and provide the group with a national umbrella brand, enabling more effective marketing communication. WGC is focused on strengthening its core proposition to improve its customer footfall, increase sales density, transform the supply chain to lift retail margin and acquire more garden centres. Strengthening management Since acquisition, the management team has been continually and significantly strengthened according to business needs. A new Chairman, CEO and CFO were appointed in 2012 to lead the first phase of transformation. Since then, there have been new appointments of Retail Operations, Commercial, HR, Restaurant, Trading, Property and Multi-Channel Directors to bring more focus to each part of the business. In 2016 the business renewed the focus on its core retail offering and customer proposition. It has appointed senior leaders with extensive retail and private equity experience, including a new CEO, CFO, Trading Director and Supply Chain Director. Terra Firma’s Vice Chairman and Head of Portfolio Businesses, Justin King, has also taken on the role of WGC Chairman. Developing through capital expenditure In 2014, the business focused on building out retail, leisure and concession space and expanding its food and beverage offering. Since the beginning of its store investment programme, the business has refurbished a total of 47 centres, adding around 240 new concessions and creating five new Botanic Kitchens, nine new Coffee Grounds and 13 new Costa Coffee outlets. WGC has sought to benefit from its scale by moving to a fully centralised and integrated supply chain. A more efficient IT infrastructure is also being developed along with a multi-channel offering. Building through mergers and acquisitions The plant and garden retail sector in the UK is very fragmented. Under Terra Firma’s ownership WGC has acquired 25 sites, bringing the group’s portfolio to 151. This is more than four times the number of sites as the next largest garden centre group. Lowering the cost of capital to create extra upside Between 2015 and early 2016, WGC successfully completed the sale-and-leaseback of 13 garden centres. The proceeds of these transactions were used to pay down debt and invest in acquisitions.
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As part of its strategic review of the business post-acquisition, Terra Firma carried out a detailed site-by-site analysis which highlighted operational inefficiencies and the need for a more co-ordinated approach across the estate. WGC has focused on developing income streams that both enhance the customer experience and are less weather dependent, particularly by devoting more space to concession partners and restaurants. The customer experience and store format is being improved in order to provide a better and broader offering which appeals to both ‘leisure’ and traditional ‘gardening’ customers. The business was rebranded to leverage the historic Wyevale name and provide the group with a national umbrella brand, enabling more effective marketing communication. WGC is focused on strengthening its core proposition to improve its customer footfall, increase sales density, transform the supply chain to lift retail margin and acquire more garden centres.
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Wyevale used to be famous for incompetent management. The arrival of Terra Firma made things much worse. Bullying and favouritism increased, everything got very managerial, and a wave of corporate nonsense swept over us. ( IHOP, anyone? ). The new CEO is moving things in the right direction, and we seem to have some very good new staff at senior level. However, it takes a long time to change a corporate culture, and in the meantime we are losing sales, customers, and the best and brightest of our young staff. A shame: the company has great potential, and we still have some excellent staff at all levels.
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Cons Wyevale used to be famous for incompetent management. The arrival of Terra Firma made things much worse. Bullying and favouritism increased, everything got very managerial, and a wave of corporate nonsense swept over us. ( IHOP, anyone? ). The new CEO is moving things in the right direction, and we seem to have some very good new staff at senior level. However, it takes a long time to change a corporate culture, and in the meantime we are losing sales, customers, and the best and brightest of our young staff. A shame: the company has great potential, and we still have some excellent staff at all levels.
wyevale garden centres 6

Start Your Year in the Garden Context A hint of sun and all thoughts turn to the garden. To buying new furniture, mowing the grass, planting a little bedding and just generally having a jolly old time of it. But what about the rest of the year? How could WGC get people into its centres then out into the garden, between January and April too? This was Britain, after all… How we lived and breathed it “We ate our inspiration chillies. Ones our senior designer had started growing herself, back in January. Because by speaking to her and as many gardeners as possible first, we learned why the start of the year doesn’t have to be so gloomy (bear with us). It’s actually a chance to start planning new landscaping projects, prepping the soil for spring, and propagating seeds that need the time to grow.” The result Start Your Year in the Garden is an upbeat and vibrant campaign, offering all sorts of inspiration for anyone who loves their outdoor space. We took the joy everyone feels outdoors in summer and spread it across the rest of the year too. SYYITG is flexible enough to work in store, in print, for value messaging, and online. The campaign was so well received, it recently returned for a second year.

Introduce a bonus scheme or other form of incentive for department managers. Take a hard look at the IT, and really assess whether the 'acorn project' is actually going to make a difference to this. Invest more in headcount, as you are running a VERY tight ship in some of your garden centres.

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