0

Tong Garden Centre Jobs

Tong Garden Centre Jobs

The first job of the new owners in 2016 was to enthuse the team by sharing their vision, passion and financial commitment. Tong differentiates by service, with every member of the team being a brand ambassador encouraged and empowered to ensure all customers enjoy an informative, engaging experience. It has been essential to build a culture that recognises and rewards excellent service. Wows – those tiny acts of kindness delivered by staff to delight customers – are not taken for granted. Tong’s reward and recognition programme celebrates those team members who go the extra mile with any employee able to nominate a colleague for an award worth up to £100. Customer engagement has been exceptional, most notably with 3,000 sign-ups to Tong’s customer database in just 10 days over Easter 2016. Tong has embraced social media as a tool for communicating with customers. Its Facebook following has been built up from zero to more than 10,000 with a typical response time of less than an hour. The Grass Hoppers adventure playground Facebook page has more than 9,000 followers. Customer engagement initiatives have grown the database to 10,000. Grow With Us is Tong’s mailing list and the centre uses strong hooks to drive sign-ups, welcoming each new customer with a free hot drink. Evergreens is its over-60s card, offering 10 per cent discounts for cardholders on Wednesdays. An exceptional customer service experience is central to Tong’s vision of becoming one of the north’s leading garden centres. Reinforcing a “customer first” culture through training, reward and recognition has been very successful and will continue to be important. Customer feedback is actively encouraged and acknowledged in store through comment cards as well as online. Highly commended Hedges Direct Finalist Patio Black Spot Removal Company Sponsor As the trade association for the sector, the Horticultural Trades Association (HTA) helps its members flourish by representing, promoting and developing the garden industry. Key events include the HTA Catering Conference (13-14 June), HTA National Plant Show and Nursery Supply Show (20-21 June), HTA Garden Futures Conference (4 October) and HTA Marketing Forum (15 November). SEE ALL GARDEN RETAIL AWARDS 2017 WINNERS
tong garden centre jobs 1

Tong Garden Centre Jobs

Independently owned, Tong Garden Centre is set in 17 acres of beautiful Yorkshire countryside, and within easy reach of Leeds and Bradford with extensive car and coach parking. There’s plenty to see and do, whether you live locally or travel from further afield to spend the day with us. Open 7 days a week with an excellent choice of plants and bedding for a year round garden plus gorgeous gifts and home accessories, beautiful outdoor furniture and all you need to keep your garden looking great each and every season, Tong is set to inspire you! At Christmas time the centre is transformed in to a magical wonderland filled with inspiring ideas to decorate your home. You’ll also find The Coffee Shop and Orchard Kitchen serving a beautifully-seasonal and freshly prepared menu for you to enjoy.For the family, you’ll find Grass Hoppers Outdoor Adventure Playground with jumping pillows, giant sandpit, trim-trail, ride-on cars and much more. Entry fee applies.
tong garden centre jobs 2

Tong Garden Centre Jobs

Garden centre profile – The Palace Gardener After being empty for more than two years the site of the former Fulham Palace Garden Centre has been revived by Bypass Nurseries, Matthew Appleby reports. Career profile – Garden centre manager A garden centre manager leads a team of staff members to help them make sure every part of the centre, from the planteria to the cafe, offers its customers a great retail experience. Career profile – Planteria manager The planteria manager must ensure that a garden centre’s plants are “flying off the shelves”.
tong garden centre jobs 3

Tong Garden Centre Jobs

Team_Tong, Manager at Tong Garden Centre, responded to this review Thank you so much for the kind words and fantastic review. This really means a lot to the team and we can’t wait to share this with them. Since the owners took over 18 months ago we’ve worked hard to restore Tong to the place that people deserve so with feedback like this we know we’re on the right track. More
tong garden centre jobs 4

Tong Garden Centre Jobs

Customer engagement has been exceptional, most notably with 3,000 sign-ups to Tong’s customer database in just 10 days over Easter 2016. Tong has embraced social media as a tool for communicating with customers. Its Facebook following has been built up from zero to more than 10,000 with a typical response time of less than an hour. The Grass Hoppers adventure playground Facebook page has more than 9,000 followers.
tong garden centre jobs 5

Tong Garden Centre Jobs

Nadia commented “Alex has been wonderful to work with, he is polite, punctual and determined and has really tried hard and deserves this opportunity. With a great amount of help from Suzanne from Clarion UK, he had been to a few interviews, built his confidence and now successfully employed by Tong Garden Centre. Working with Suzanne has made it so much easier for him to understand many things. There has been nothing but excellent feedback on Alex’s progress. It has been a great experience for me too”
tong garden centre jobs 6

Tong Garden Centre Jobs

Customer engagement initiatives have grown the database to 10,000. Grow With Us is Tong’s mailing list and the centre uses strong hooks to drive sign-ups, welcoming each new customer with a free hot drink. Evergreens is its over-60s card, offering 10 per cent discounts for cardholders on Wednesdays.
tong garden centre jobs 7

Tong Garden Centre Jobs

Tong differentiates by service, with every member of the team being a brand ambassador encouraged and empowered to ensure all customers enjoy an informative, engaging experience. It has been essential to build a culture that recognises and rewards excellent service.
tong garden centre jobs 8

Following the fire, which was tackled by more than 80 firefighters, the garden centre was re-built with a range of buildings including retail sales, a restaurant, warehousing, glass houses and poly-tunnels extending to more than 110,000 sq.ft. with car parking for 700 vehicles.

You can download all 8 of Tong Garden Centre Jobs picture to your device by right clicking image and then save image as. Do not forget to click share if you love with this photo.